Privacy policy.

Secure Harbour respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, www.secureharbour.com.au (the "Site"). By using our Site, you agree to the practices outlined in this Privacy Policy.

1. Collection of Information

We collect personal information to provide you with our products and services, and to enhance your experience with Secure Harbour. The types of personal information we may collect include:

  • Personal Identification Information: Name, email address, phone number, postal address, and other similar contact data.

  • Technical Information: IP address, browser type, device information, operating system, browsing behaviour, and cookies data.

  • Transactional Information: Payment details and transaction history if you make purchases or engage in any transactions through our site.

2. How We Collect Information

We collect personal information from you in the following ways:

  • Directly from You: When you sign up for our services, fill out forms on our website, or communicate with us via email, phone, or live chat.

  • Automatically: We collect technical data when you interact with our website, such as via cookies, web beacons, or other tracking technologies.

  • From Third Parties: We may receive information from third parties that help us deliver services, such as payment processors, service providers, or partners.

3. Use of Information

We may use your personal information for the following purposes:

  • To provide you with the products and services you request.

  • To improve the functionality and performance of our website.

  • To communicate with you, including responding to inquiries and sending important notices regarding your account or purchases.

  • To process payments and fulfil orders.

  • To send you marketing communications, promotional offers, and updates, which you can opt-out of at any time.

  • To comply with legal obligations, protect our rights, and enforce our Terms of Service.

4. Cookies and Tracking Technologies

Secure Harbour uses cookies and other tracking technologies to enhance your user experience and analyse how our website is used. These technologies allow us to:

  • Remember your preferences and login information.

  • Track site traffic, improve performance, and optimise our services.

  • Analyse user behaviour on the site to improve functionality and content.

You can control cookies through your browser settings. However, disabling cookies may affect your experience on our site.

5. Disclosure of Information

We may share your personal information with third parties in the following circumstances:

  • Service Providers: We may share your information with third-party vendors or service providers who assist us in running our business (e.g., payment processors, email service providers, and hosting companies).

  • Legal Requirements: We may disclose your information to comply with legal obligations, respond to government requests, or protect our rights, property, and safety, or that of others.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you via email or notice on our site if this occurs.

We do not sell, rent, or lease your personal information to third parties for marketing purposes.

6. Data Security

We use industry-standard security measures to protect your personal information. While we implement robust security practices, no method of data transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your data, but we are committed to protecting it to the best of our ability.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely dispose of or anonymise it.

8. Your Rights and Choices

As a user of our website, you have the following rights:

  • Access: You may request access to the personal information we hold about you.

  • Correction: You may request corrections to any inaccurate or incomplete information.

  • Deletion: You may request the deletion of your personal information, subject to certain conditions.

  • Opt-out: You may opt-out of receiving marketing emails by following the unsubscribe link in any email or by contacting us directly.

  • Cookie Management: You can control cookies via your browser settings as mentioned above.

If you wish to exercise any of these rights, please contact us using the details provided on our website.

9. Third-Party Websites

Our website may contain links to third-party websites that are not operated by Secure Harbour. This Privacy Policy applies only to Secure Harbour’s website, and we are not responsible for the privacy practices of other websites. We encourage you to review the privacy policies of third-party websites before providing any personal information.

11. Changes to This Privacy Policy

Secure Harbour reserves the right to modify this Privacy Policy at any time. We will post any changes on this page and update the "Effective Date" at the top of the policy. We encourage you to review this Privacy Policy periodically for any updates or changes.